Shipping & Delivery Policy
TaxHummer, operated by Hummer Info Private Limited ("Company", "we", "us", or "our"), is a 100% digital, expert-assisted income tax filing platform. As our services are delivered electronically, there are no physical products that require packaging, dispatch, or courier shipment. This Shipping & Delivery Policy explains how, when, and where you can expect to receive your service deliverables.
1. Nature of Our Service
All services offered on taxhummer.com — including Income Tax Return (ITR) preparation, expert review, e-filing, tax notice response, and revised return filing — are intangible digital services. There is no physical shipping involved at any stage of the transaction. References to "delivery" in this policy mean the electronic delivery of your filed return, acknowledgement, and related documents.
2. Mode of Delivery
Upon successful completion of your service, deliverables are sent to you through one or more of the following digital channels:
- Registered email address provided at the time of onboarding.
- WhatsApp, to the mobile number shared with your assigned tax expert.
- Your TaxHummer dashboard/account (where applicable).
3. Delivery Timelines
Typical turnaround times from the point of successful payment and document submission are as follows. Actual timelines may vary depending on case complexity, responsiveness in providing documents, and Income Tax Department portal availability.
| Service | Estimated Delivery |
|---|---|
| Expert assignment & document review | Within 24 hours of payment |
| Draft tax computation | 1–3 working days |
| Final ITR e-filing & ITR-V acknowledgement | 1–2 working days after your approval |
| Tax notice response drafting | 2–4 working days, depending on notice type |
4. Proof of Delivery
The successful electronic transmission of your ITR-V acknowledgement, computation sheet, or response draft to your registered email or WhatsApp number constitutes valid proof of delivery of the service. We recommend checking your spam/promotions folder if an expected document is not visible in your inbox.
5. Delays Beyond Our Control
Delivery timelines may occasionally be affected by factors outside our control, including but not limited to Income Tax Department portal downtime, government server maintenance, incomplete or delayed document submission by the customer, or force majeure events. We will proactively communicate any such delays through your assigned expert.
6. Incorrect Contact Details
It is the customer's responsibility to provide an accurate and active email address and WhatsApp number at the time of placing the order. TaxHummer is not liable for non-delivery of service deliverables arising from incorrect or outdated contact information provided by the customer.
7. Contact Us
If you have not received your service deliverables within the estimated timeline, please reach out to us with your payment receipt and details:
- Email: support@taxhummer.com
- WhatsApp Support: Message the expert assigned to you or our helpline at +91 87238 47598.
Please include your full name, PAN, mobile number, and payment transaction details to help us assist you quickly.